Return Policy
We want you to be satisfied with your purchase.
At Startdesigning, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help.
Right to Cancel
Under the Consumer Contracts Regulations, customers have the right to cancel their order within 14 days of receiving their goods.To request a cancellation, please contact us at:Email: contact@startdesigning.co.uk
Returns
Once your cancellation has been confirmed, you have a further 14 days to return the item(s).Returned items must be:
- UnusedIn their original conditionReturned in the original packaging where possible
Return Postage Costs
Customers are responsible for return postage costs unless:
- the item received is faulty,damaged,or incorrect.
Refunds
Once we have received and inspected your return, refunds will be processed within 14 days.Refunds will include:
- The cost of the item(s)Standard delivery charges where applicable
Refunds will be made using the original payment method used at checkout.
Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can arrange a replacement, exchange, or full refund.Contact InformationStartdesigningEmail: contact@startdesigning.co.uk